Rescheduling Policy

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- Weather-Related: Free reschedule (subject to availability)

- Last-Minute (under 24 hours): No refund, but discount offered toward reschedule

- Multiple Reschedules: May incur additional fees

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General Terms

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- All changes must be submitted via email or text message

- Refunds are processed within 5–7 business days

- All refunds are subject to processing fees

- Damage deposits (if applicable) are refunded separately within seven business days, assuming no damage occurs

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Order Accuracy & Customer Responsibility

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Customers are responsible for verifying:

• - Correct spelling, dates, and address

• Any special instructions before order confirmation

We will provide a preview of the confirmation if possible. Any changes requested afterward may result in additional charges.

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Contact Information

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To cancel or reschedule, please contact us via:

- Email: mking@ocluxerentals.com

- Text: (949) 652-6224

Include your booking confirmation number and reason for cancellation or change.

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Policy Agreement

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By booking with OC Luxe Yard Cards, you agree to the terms outlined in this cancellation and refund policy. These guidelines ensure fairness to both our business and our valued customers.