Question 1

Do you provide setup and breakdown services for equipment?

Accepted Answer

Yes! We offer professional setup and breakdown services starting at $50 per event, depending on location and event size. This service includes:

SETUP SERVICES:
• Complete furniture arrangement according to your layout
• Professional placement of tables, chairs, and linens
• Tent installation and securing (weather permitting)
• Basic lighting setup and testing

BREAKDOWN SERVICES:
• Complete removal of all rental equipment
• Cleaning and packing of items
• Site cleanup of rental area

SELF-SETUP OPTION:
• Equipment delivered clean and ready to use
• Basic setup instructions provided
• Customer responsible for arrangement and breakdown
• Pickup scheduled at end of rental period

DELIVERY DETAILS:
• Professional delivery team
• Equipment arrives clean and inspected
• 24-hour rental minimum (setup to pickup)
• Flexible scheduling to accommodate your event timeline

The setup fee does not cover delivery fees but does cover both setup and post-event breakdown, making it convenient and cost-effective for busy hosts.

Question 2

What payment methods do you accept?

Accepted Answer

We accept all primary payment methods for your convenience. The full payment is required at the time of booking.

Question 3

How long is the rental period?

Accepted Answer

Standard rentals are for 24 hours. Extended rentals may be available upon request for an additional fee.

Question 4

What areas do you serve?

Accepted Answer

We serve all Orange County

Question 5

Do you have a showroom where I can see the equipment?

Accepted Answer

Our warehouse is located in Mission Viejo. Please contact us to schedule an appointment to view our inventory.

Question 6

What are your business hours?

Accepted Answer

Monday through Sunday – 7:00 am – 7:00 pm

Question 7

How can I reach you?

Accepted Answer

You can contact us through:
 - Website: ocluxerentals.com
 - Phone: 949-652-6224
- Email: mking@ocluxerentals.com(mailto:mking@ocluxerentals.com)

Question 8

Do you offer package deals?

Accepted Answer

Yes, we offer various package deals and bundled services for different types of events. Contact us to discuss options that fit your needs and budget.

Question 9

Can you help with event planning?

Accepted Answer

While we focus on premium rental equipment, our experienced team can offer suggestions and recommendations to help make your event successful.

Question 10

What's included in your party rental packages?

Accepted Answer

Our Party rental packages are customized to your specific needs and venue requirements. We offer complete event solutions including:

ESSENTIAL ITEMS:
• Tables (various sizes and styles)
• Chairs (Chiavari, folding, specialty seating)
• Linens and tablecloths
• Tents and canopies for outdoor ceremonies
• Lighting options for ambiance

SPECIALTY ITEMS:
• Sweetheart tables and cocktail tables
• Ceremony seating arrangements
• Weather protection solutions

SERVICES INCLUDED:
• Free consultation and planning
• Professional delivery within our service area
• Optional setup and breakdown service, starting at $50. 
• 24-hour rental period minimum

Each package is tailored to your venue, guest count, and style preferences. Contact us for a personalized wedding rental quote that fits your budget and vision.

Question 11

What is your cancellation policy?

Accepted Answer

Cancellation policies vary depending on timing and circumstances. Please refer to your rental agreement for specific terms, or contact us to discuss your situation.

Question 12

What happens if the weather affects my outdoor event?

Accepted Answer

We understand that the weather can be unpredictable. If weather conditions affect your event, please get in touch with us as soon as possible so we can work with you to find suitable solutions.

Question 13

Do you sanitize equipment between rentals?

Accepted Answer

Absolutely! All equipment is thoroughly cleaned and sanitized between each rental to ensure the highest standard of hygiene and safety standards & Cancellations

Question 14

What happens if equipment is lost or stolen?

Accepted Answer

Please see policies

Question 15

What if the equipment gets damaged during my event?

Accepted Answer

Normal wear and tear is expected and included in your rental fee. However, damages beyond normal wear and tear will be assessed according to our damage policy, and repair/replacement costs will be charged to the card on file. *See the damage and loss policy

Question 16

Do you require a deposit?

Accepted Answer

We require a damage deposit equal to half the total rental cost. This deposit is fully refundable upon the return of the equipment in good condition.

Question 17

What payment methods do you accept?

Accepted Answer

We accept all major primary methods for your convenience.

Question 18

How do I book a reservation for party rentals?

Accepted Answer

The fastest and most convenient way to book your party rentals is through our website at ocluxerentals.com/rentals. (ocluxerentals.com/rentals.)You may also call us, at (949) 652-6224 for a detailed quote.

Question 19

What is your minimum rental period?

Accepted Answer

Our minimum rental duration is 24 hours.

Question 20

What types of events do you Specialize in?

Accepted Answer

We specialize in all types of celebrations, including corporate events, birthday parties, retirement parties, children's events, weddings,  and any special occasion that requires  party rental equipment.

Question 21

How far in advance should I book?

Accepted Answer

We recommend booking as early as possible, especially for popular dates like weekends and holidays. However, we accept same-day bookings when inventory is available (subject to same-day fees).

FAQS

OC Luxe Party Rentals - Frequently Asked Questions

Still You Have Any Questions?