Damage and Loss Policy

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​Overview

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This policy outlines the terms and conditions regarding damage, loss, and theft of rental equipment provided by OC Luxe Party Rentals. Customers agree to accept full responsibility for all items from delivery until pickup by renting equipment from us.

 

Deposit

- Deposit Amount: 50% of the total rental cost
- Purpose: Covers potential damages, loss, theft, or additional cleaning beyond normal use
- Refund: Full deposit refunded within 7-10 business days if equipment is returned in original condition
- Payment: Deposit must be paid before delivery/pickup of equipment

Normal Wear and Tear vs. Damage

Normal Wear and Tear (No Charge)
- Light scuff marks on furniture
- Minor wrinkles in linens from normal use
- Slight dirt or dust accumulation

Chargeable Damage
- Tears, rips, or holes in linens, tents, or fabric items
- Broken or cracked furniture, dishes, or glassware
- Stains that require professional cleaning or cannot be removed
- Burns, cuts, or permanent marks on any equipment
- Missing hardware, parts, or accessories
- Damage from misuse or negligence

Damage Assessment and Charges

Assessment Process
1. All equipment is inspected upon return
2. Damage documented with photos when applicable
3. Customer notified of any damages within 48 hours
4. Repair estimates obtained from qualified vendors

Charge Structure
- Minor Repairs: Actual repair cost + 35% handling fee
- Major Repairs: Actual repair cost + 40% handling fee
- Replacement Required: three times the cost of the item
- Professional Cleaning: $75+, depending on item and extent of cleaning needed

Loss and Theft Policy

Customer Responsibility
- Customer is fully responsible for all rented items until pickup
- Customer must secure all equipment during the event
- Customer must report any theft or loss immediately

Replacement Costs
- Lost Items: Full retail replacement cost charged
- Stolen Items: Full retail replacement cost charged + police report required
- Partial Loss: Prorated cost based on missing components

Special Circumstances

Weather-Related Damage
- Customer is responsible for protecting the equipment from the weather
- Tents and outdoor equipment must be properly secured
- Water damage from rain, sprinklers, or pools is the customer's responsibility

Third-Party Damage
- Customer is responsible for damages caused by guests, vendors, or venue staff
- Customer should inform all parties of rental equipment care requirements

Venue-Related Issues
- Customer is responsible for ensuring the venue can accommodate the equipment
- Damage from venue conditions (uneven surfaces, narrow doorways, etc.) is the customer's responsibility

Dispute Resolution

Damage Disputes
1. The customer may request detailed photos and repair estimates
2. The customer may obtain an independent repair estimate for comparison
3. Disputes over $2000 may be subject to third-party arbitration
4. Final decision rests with OC Luxe Party Rentals management

Timeline for Disputes
- Damage disputes must be raised within 72 hours of notification
- All supporting documentation must be provided within seven days
- Resolution is typically completed within thirty business days

Prevention and Care Guidelines

Customer Best Practices
- Designate a responsible party to oversee the rental equipment
- Keep equipment away from heat sources, sharp objects, and chemicals
- Use appropriate table coverings and protective measures
- Ensure proper setup on level, stable surfaces
- Follow all setup and usage instructions provided

Prohibited Uses
- Equipment may not be used outdoors unless specifically designed for outdoor use
- No smoking near fabric items or tents
- Equipment may not be moved from the original delivery location without permission

Insurance and Liability

Customer Insurance
- Customers are encouraged to check with their homeowner's/renter's insurance for coverage
- Some policies may cover rental equipment damage or theft
- Customer should verify coverage before the event date

OC Luxe Party Rentals Insurance
- Our equipment is insured for our protection
- Customer damage/loss is not covered under our policy
- Customer remains liable regardless of our insurance coverage

Payment and Collection

Deposit Deductions
- Damage costs are deducted from the deposit first
- Additional charges are billed separately if the damage exceeds the deposit
- The remaining deposit will be refunded within 7-10 business days

Additional Charges
- Invoiced within five business days of damage assessment
- Payment due within 30 days of invoice date
- Late payment is subject to a 1.5% monthly service charge
- Unpaid balances may be sent to collections

Contact Information

For questions about this policy or to report damage/loss:
- Email: mking@ocluxerentals.com 
- Phone: (949) 652-6224 


Important: This policy is part of your rental agreement. Please read carefully and contact us with any questions before your event date.

The policy is effective as of 7/15/2025 and is subject to change with notice.