Cancelation

Policy

Cancellation Policy
We understand that plans can change. Please review the following cancellation timeline to
determine eligibility for refunds:
- 72+ Hours' Notice: Full refund minus processing fees
- Less Than 72 Hours' Notice: Refund minus a 30% restocking fee
- Less Than 24 Hours' Notice: No refund due to preparation and setup costs; however, we
may offer a discount toward rescheduling
Weather-Related Policy
Our displays can withstand moderate wind and rain, but we prioritize safety.
Inclement weather includes:

• Thunderstorms or lightning

• Heavy snow or ice

• Hurricanes or tropical storms

• Winds exceeding 30 mph

• Heavy rainfall

• Any Acts of God that may cause harm or damage

Weather cancellations are non-refundable, but rescheduling will be offered at no additional
charge, based on availability.
No Refund Conditions
Refunds will not be issued in the following situations:

• Incorrect address provided by client

• Homeowner requests removal of display after setup

• Gated community access is denied

• Animals prevent display installation

• Unsafe or inaccessible conditions not disclosed in advance

• Customer error on spelling/message details

• Technical errors during website booking

Rescheduling Policy
- Weather-Related: Free reschedule (subject to availability)

- Last-Minute (under 24 hours): No refund, but discount offered toward reschedule
- Multiple Reschedules: May incur additional fees
General Terms
- All changes must be submitted via email or text message
- Refunds are processed within 5–7 business days
- All refunds are subject to processing fees
- Damage deposits (if applicable) are refunded separately within seven business days,
assuming no damage occurs
Order Accuracy & Customer Responsibility
Customers are responsible for verifying:

• Correct spelling, dates, and address

• Any special instructions before order confirmation

We will provide a preview of the confirmation if possible. Any changes requested afterward
may result in additional charges.
Contact Information
To cancel or reschedule, please contact us via:
- Email: mking@ocluxerentals.com
- Text: (949) 652-6224
Include your booking confirmation number and reason for cancellation or change.
Policy Agreement
By booking with OC Luxe Yard Cards, you agree to the terms outlined in this cancellation
and refund policy. These guidelines ensure fairness to both our business and our valued
customers.